Terms and conditions
Customer satisfaction is our first priority here at ROCKET. Should you find any item to be materially defective, the item must be returned in the same condition as it was sent within 5 days after receiving the shipment.
Although we check all merchandise for defects and damage prior to shipment, it is the buyers’ responsibility to check the product upon arrival to make sure it is free of any defects. Damaged goods due to client negligence or items without their original packaging will not be accepted for refund.
All returns must be approved by ROCKET
Please call 718 292 5370 for approval and a Return Authorization. No returns will be accepted without prior approval and RMA number. The return address will be confirmed when the RMA number is issued
All requests will be processed after our returns department inspects and verifies the condition of the item. Return credits take approximately five to seven business days to process upon receipt of the item. Shipping charges are not refundable.
-A Return Authorization Form RMA must be obtained from the customer service department prior to returning any product.
-ROCKET reserves the right to destroy any products that are ineligible for credit or sent without prior authorization.
-Re-stocking fees (15% to 25% of invoice amount) may apply. The percentage charged as restocking fee will depend on the size of the original order, degree of customization of the boxes and elements shipped, assembly required and general condition of the items being returned.Should you have any questions, please feel free to contact our Customer Service Department at 718 292 5370